For any service requests please fill out the form below and our customer service team will be in touch with the next steps.

Customer Service Procedures

Customer orientation inspection:

Prior to closing, our construction manager will familiarize you with the features, systems, and equipment

in your new home. Our manager will also show you how to maintain the various finishes used throughout

your home and identify any cosmetic defects that need to be corrected prior to your move. Repair of

subsequent cosmetic damages (chips, dents, scratches, etc.) will be your responsibility.

Correction of orientation inspection quality control list:

We will make every effort to correct all items on the quality control list prior to your move in. If

subcontractors need to be scheduled or materials need to be ordered, you should expect completion

within fifteen (15) business days unless access to your home is difficult to schedule.

Warranties:

60-day warranty

As you settle into your new home you may discover items that require service. Please keep a

cumulative list of those items, so that we can correct everything in one visit. Requests for

service must be in writing, see directions below. Please complete the 60-day Service Request

Form online. ONLY EMERGENCY ITEMS CAN BE TAKEN OVER THE PHONE. Emergency

items are those things which make the home uninhabitable, such as plumbing, heating,

electrical, security problems, etc. We will provide you with emergency phone numbers for these

related trades.

We do not keep keys to your home. You will be responsible for providing access to your home.

We are not responsible for any losses that may occur during service visits. If you are not

comfortable with repair personnel being in your home when you are away, we suggest you

schedule service visits at a time when you can be at home.

Owners will give prompt notice after discovery of conditions that cause an emergency service

call, (e.g. leaking fixtures, etc.) that can cause continuous damage. Failure to prevent additional

damage due to Property Owner’s neglect in providing such notice, will void any warranty claim.

11-month warranty

Because your warranty period expires one (1) year from Conditional Occupancy, we like to get

a head start on year-end requests. Therefore, we have provided 11-Month Request Forms,

which we ask you to use in exactly the same manner as the 60-day forms.

To file a warranty claim, please visit www.w3built.com/warranty and fill out the requested address and warranty claim in full detail.

Correction time:

We normally make all corrections on 60-day and 11-month service requests within fifteen (15)

business days. The most common causes of delays are scheduling problems with the home

owner and subcontractors. The more flexible you can be on scheduling, the sooner the work will

be done.

• General Contractor – W3 Built, LLC

o Phone – 910.599.5789

o Email – butler@w3built.com

• Electrical Contractor – ACDC Electic

o Phone – 910.254.4044

o Email - acdc.mharrison@gmail.com

• Mechanical Contractor – Taylor’s Heating & Air

o Phone – 910.707.0306

o Email - taylorhvac1@outlook.com

• Plumbing Contractor – Milam Plumbing, Inc.

o Phone – 910.367.0355

o Email - zackhuddleston.mpi@gmail.com